The vision of CREDINS Bank in Kosovo is to be part of a regional banking network that operates on the commercial principles of performance and sustainability. It also aims to be recognized as the Bank with the best service in Kosovo. CREDINS Bank Kosovo’s mission is to provide quality customer service and build a business with excellent, active people and values that improve the standard of living. CREDINS Bank in Kosovo will be an integrated bank, focused on innovation. The strategic goal of the Bank is to be a leader in efficiency by establishing excellent relationships and experiences with customers. The Bank will offer competitive products, services and develop attractive marketing campaigns, by designing an effective sales strategy.

To fulfill its mission, CREDINS Bank in Kosovo has set several strategic objectives such as: building an excellent, motivating and winning culture, designing and implementing flexible procedures, to be a role model bank in customer service and experience, etc. As a result, customers’ perception towards a superior level of service and loyalty to the bank will be further enhanced. Our goal will be to establish and develop a bank which will aim to conduct its banking activity by providing various services and products dedicated to individuals and businesses in Kosovo, to launch different custom group tailored offers in order to be as close as possible to customers’ needs and apply an attractive pricing policy. We will apply an effective sales culture through our branch staff, but also through marketing campaigns focusing on products and digital marketing. Credins Bank in Kosovo will be an active participant in the economic and social development of Kosovo, supporting the investment plans of local or foreign businesses. By increasing and expanding our branch network in Kosovo, we will create spaces for employment and development of new talents, building a corporate culture that promotes their careers and potential. We will also build a strong team with talented people.

Growth and good banking practices will also be supported by CREDINS Bank in Albania, a solid bank in the Albanian banking market operating for 17 years. It will ensure that the new bank in Kosovo be suited as good as possible to the market. CREDINS Bank in Albania has 58 branches and is ranked first in the market in terms of loan portfolio size and second in total deposits. This shows the reliable relationship built over the years by our over 300,000 customers.